Frequently Asked Questions
- I'm new to the Internet and unfamiliar with how to order online. If I select products from your online Shopping Cart, can I call the order in?
- Can I shop any time?
- How do I know my personal information is secure?
- Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.
- How do I pay for an order I place on a jtnaturaljuices.com Shopping Cart?
- What are my shipping and delivery choices?
- What are the delivery charges?
- Can I ship to an address outside of the US?
- Can I split an order and send it to two different addresses?
- How will I know that my order has been received and is being processed?
- What if I need to return a product that I purchased through jtnaturaljuices.com?
- I still have questions; where do I go for answers?
Q. I'm new to the Internet and unfamiliar with how to order online. If I select products from your online Shopping Cart, can I call the order in?
Currently we are not accepting phone orders.
Q. Can I shop any time?
You are welcome to browse and order from our selection of natural juices 24 hours a day seven days a week.
Q. How do I know my personal information is secure?
We want you to know that your transaction at jtnaturaljuices.com is both private and secure. We use secure sockets layer (SSL) to encrypt and protect information you send to us. You can be assured that placing your order through our Web site is as safe as placing your order by phone or by mail. Please feel comfortable shopping on jtnaturaljuices.com and enjoy your experience. More information is available in our Privacy Policy.
Q. Why am I being charged Sales Tax? I thought Internet sales were tax-exempt.
Internet sales are not specifically exempt from sales & use taxes. Because JT Natural Juices has activities in Florida, we required to collect tax from orders placed in florida on merchandise sold via the Internet or otherwise.
The appropriate taxes (based on the "ship to" location) will be added to your order. This dollar amount will be reflected on your Order Summary screen.
In the United States, State and local sales taxes are based on the subtotal after delivery charges (shipping and handling).
Q. How do I pay for an order I place on a jtnaturaljuices.com Shopping Cart?
American Express, VISA, MasterCard, and Discover Card (USA only) credit cards are accepted as payment for orders placed online. Debit or ATM cards with a credit card company logo, such as VISA and MasterCard are also accepted.
Unfortunately, checks and money orders are not accepted. If you wish to pay by an alternate method, please contact our customer service department directly at customerservice@jtnaturaljuices.com.
Q. What are my shipping and delivery choices?
Please visit our shipping and handling page for additional information. All deliveries are based on business days, and do not include weekends or holidays.
Q. What are the delivery charges?
Please visit our shipping and handling page for additional information.
Q. Can I ship to an address outside of the US?
Currently a U.S. customer may ship only to a U.S. address or an address within a U.S. territory.
Q. Can I split an order and send it to two different addresses?
At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders.
Q. How will I know that my order has been received and is being processed?
You'll receive an order acknowledgment by E-mail once it's received.
Q. What if I need to return a product that I purchased through jtnaturaljuices.com?
Please visit our Returns and Refunds page for additional information.
Q. I still have questions; where do I go for answers?
You can contact our customer service department directly at customerservice@jtnaturaljuices.com or online using our contact us form
